August 27, 2021 - Bizappay

Why do I see a different value of settlement as compared to my transaction?

superadmin August 27, 2021 (August 27, 2021)

For settlement made after the weekend or federal public holiday, there will be different values transacted as settlement will be made differently for each day collected.

For example, if a user received a total collection of RM299 (after deducting RM1.00 for each transaction fee) for Friday, RM150 for Saturday (after deducting RM1.00 for each transaction fee) and RM100 for Sunday (after deducting RM1.00 for each transaction fee), these collections will be transacted in three different settlement. User or merchant will receive a mail stating the total settlement amount and the separated settlement amounts for each day. …

Why is the bill still due when customer payment is successful?

superadmin August 27, 2021 (August 27, 2021)

There might be some instances where the bill is due even when the payment has been successfully made. Please email the payment receipt to contact@bizappay.my with the subject addressed as Close Bill Enquiry . The payment receipt can be retrieved from the history section of the payer’s online banking account. It is compulsory to include this receipt in order for our team to reconcile the payment with the bill, if any. …

Settlement working days

superadmin August 27, 2021 (May 23, 2022)

Once verified, settlement will be made upon next business day (T+1). No settlement is made on Saturday, Sunday and federal public holidays. Settlement day shall be the next business day for settlement days that fall on a federal holiday.

The time of settlement can be between 00:00 to 23:59 on the day of the settlement. Please note that you may experience a 24-hour delay occasionally due to the bank system maintenance.

For new users, for the first 2 days, the settlement will be made on the next Tuesday or Thursday whichever is the nearest business day. …

Why has my customer failed to pay via online banking / FPX?

superadmin August 27, 2021 (August 27, 2021)

Payment failure through online banking using FPX Payment Gateway can be related to a number of variables that are outside of Bizappay and the acquired banks control. Please check out the FPX Bank Status to see if the failure could be possibly due to the bank’s current status. Please request the payment to be made again using variables (eg. different bank during normal business hours). …

Do I need credit for the transaction fee?

superadmin August 27, 2021 (August 27, 2021)

There is no credit needed for the transaction fee. The deduction is made immediately upon each payment….

What is the transaction fee?

superadmin August 27, 2021 (August 27, 2021)

The transaction fee is an amount deducted upon a payment for service charge. It varies between different payment methods. Currently, for online banking transactions through FPX Payment Gateway, only RM1.00 will be charged for the transaction fee. From minimal pay of RM5.50 until any amount (there is no limited maximum payment), only RM1.00 will be deducted as the transaction fee….

What is Callback/Webhook URL?

superadmin August 27, 2021 (August 27, 2021)

A Callback or Webhook URL calls an action or a set of actions set by that URL once a payment process is completed. These callbacks are maintained, modified and managed by a third-party developer that is not associated with Bizappay….

What is the Redirect URL field in New Bill used for?

superadmin August 27, 2021 (August 27, 2021)

A Redirect URL is a URL that redirects payer to a link once a payment process is completed. However there are some cases where the payment will be pending from the bank or fail due to certain conditions. Bizappay will also redirect to this URL.

This URL can be a thank you page or promotional site whichever you wish to direct the payer to. You may also leave it blank and this will not direct the payer to any page. …

What type of bill can I open?

superadmin August 27, 2021 (August 27, 2021)

You may customize the bill depending on the amount, number of payments, custom field and quantity field. This can be adjusted when you open the bill.

By default, a new bill asks for a fixed amount. Unselect the Fix Amount option to collect open amount payment.

A new bill is set to receive multiple payments. Unselect Multi Payment option if you wish to only collect the payment once.

For each new bill, the default fields such as the name, email address and contact number are required. You may add other custom fields and enable the quantity field according to your usage.

You can also include a description of the bill adding an image or link for reference….

What is Bill?

superadmin August 27, 2021 (August 27, 2021)

A bill is opened under a category. Once a bill is opened a payment page is available with details of the bill. Each bill generates a dedicated payment link and QR Code where the payer will be directed to the payment page upon clicking the link or scanning the code. For each time the payment page is opened, this generates a collection with an invoice number for the payment. You will see the action made for these collections in the Collection section. The invoice number will act as a reference should you face any technical issues of the payment.

Referring to examples laid out in ‘What is Category’ article, for the Big Family category, a bill can be created for Family Reunion Fee or Mother’s Birthday Gift.

Whereas for the Taman Maju Community Category, a bill can be created for Security Fee or Community Hall Donation.

For Organisation Account, a bill can be created for each product for any outlets, webpage or integration. For the Welfare Money Box or Welfare Unit, an example of a bill that can be opened is the Emergency Relief Fund for Flood Victims. …