For users who have trouble verifying your account, this may be due to these issues:

1. Mismatch between identification information and bank account name ;

When we verify your documents, your identification information and bank account name must be the same. We see this as two matching documents representing the same entity. If they do not match, this gives us the benefit of the doubt that the account may be fraudulent. 

2. Wrong information or documentation submitted ;

Upon checking your information or details, we may find that you have provided wrong information; maybe in the name, address, contact detail or account number. This may be also that we cannot contact you and thus deemed your information is wrong.

3. Improper documentation of SSM or ISO certification ;

Improper documentation is may be due to the document submitted to be unclear (we cannot see your information), expired (date have not renewed) and other factors

Should you face trouble to get verified, please contact us directly at contact@bizappay.my and subject your email as Help, I cannot Get Verified, our team will get back to you as soon as possible.